I just hope no one is able to hack into my account and create more problems.
So I will forever be receiving notices of my $0.31 credit which is apparently not available. Also there seems to be no way to close the account after I sent a check by mail and requested it to be closed. Most frustrating was that there was no way for them to communicate whether or not a payment had gone through before a notice was sent of late fees charged. Sometimes the person on the other end was very difficult to understand (combination of British pronunciation on top of an Asian accent), or they were of no help. There seems to be no way in the app to contact support except by phone, and we all know what that means. I don't know if the problem arose from Synchrony, my bank, or me myself, but the real frustration began and continued when I tried to get support. I tried several times to make a payment, but for one reason or another it wouldn't go through. I don't think I've ever had a worse banking experience.
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